There are literally hundreds of advantages to using Facebook Messenger Bots for your business, as well. One of them is the ability of the chatbot to increase sales conversion rates since the pre-written responses are already set up and creatively designed.
The easiest way to accomplish this is by providing multiple choice answers to a question. You could have a question about pricing options, for example. Then, you can have an option about which one is better to purchase. Of course, the question should be phrased to make it easy for the user to choose, but also to create a strong interest in the product or service that you offer.
If you need to ask a question about promotions, you can also have a list of promotional codes. This would help you to encourage people to buy the product or sign up for your mailing list. And, if you want to ask a question about shipping, you could give them shipping options for free and then have them answer the shipping questions later on in the conversation.
Another advantage of using a chatbot for your business is that you can easily automate the process. You can set it up to respond to certain requests when it gets time to, which means that all the data you have to deal with in your business can be sent to your server in one shot.
When you have established a relationship with the customers, they will feel more comfortable with your company and will be ready to open up with their questions and needs. When the customer knows that there is a support option, or even a chat room, at their disposal, then they can be confident in talking with you. Because of that, they might even get more motivated to buy or join your mailing list.
So, what are the disadvantages of using a Messenger Bot for your business? Let's take a look.
The first thing you must remember is that the quality of the bots can vary considerably. Many people, especially beginners, will end up using a cheap bot because they think that cheap bots can't provide quality responses.
However, this simply isn't true. Even if the bot is made of low quality, it can still provide an impressive answer. In fact, you can even have a chatbot that will give you answers even if you don't have a full grasp of the language.
The second thing that you need to keep in mind is that you can only control the messages that come from the bot with the help of the internet. You can't change messages that come from a live person and you can't tell it to delete some messages that aren't actually related to your product or service.
Messaging for chatbot-based products and services should be as easy as possible. You should also make sure that it will let the user know whether they can contact you directly or not.
Lastly, you need to be careful in using the Facebook Messenger Bot. Since the bot is programmed by third party companies, they may be able to do things that will cause conflicts with the functionality of your website.
For instance, if the messaging function has been programmed so that a message filter will not send the message to a particular user, it might make your site look like an advertisement. In some cases, messages from the bot might be blocked.
In fact, the best option is to let the third party company who designed the chatbot to handle your messaging. They can provide answers and can even make your website look good without having any impact on the way it looks and functions. This way, you won't have to worry about what other users see.